Privacy Policy

1. Who we are
Cajin Solar provides solar-powered eMobility services, including charging access, charging plans, member account tools, staff station operations, and related customer support.

2. Information we collect
We may collect information you provide directly, including your name, email address, phone number, member ID, village or household details, profile details, support messages, and account preferences.

When you use the Cajin Solar mobile app, we may collect account and service information such as login identifiers, encrypted authentication credentials, selected language, theme preference, charging plans, payment records, financing or hire-purchase records, vehicles, referrals, charging sessions, station check-in and check-out activity, and feedback.

Staff users may use the app to create and manage member records, operate stations, review charging history, and respond to charging requests. Information entered by staff may be linked to the staff account that performed the action.

3. Location and station information
The app may use location-related features to help you find charging stations, view station availability, and open directions in mapping services. We use this information to provide the requested station and navigation experience.

4. Payments and financing
When you buy a charging plan, fund an account, or make a related payment, payment details may be processed by payment service providers. Cajin Solar may receive transaction references, status, amount, method, and timing information so we can confirm payments, keep account records, and provide support.

5. Notifications and device information
To send account, charging, and station-operation notifications, we may collect device information such as push notification token, platform, device identifier, app version, and selected notification language. Notification language is managed per device where supported.

6. How we use information
We use information to create and secure accounts, authenticate members and staff, provide charging plans and station services, process payments, manage charging sessions, support financing records, send service notifications, localize the app experience, respond to support requests, improve reliability, prevent misuse, and comply with applicable obligations.

7. How we share information
We do not sell personal information. We may share information with service providers that help us operate the website, app, hosting, analytics, notifications, payments, customer support, and security. We may also share information when required by law, to protect Cajin Solar, users, or the public, or as part of a business transfer.

8. Data retention
We keep information for as long as needed to provide services, maintain account and transaction records, meet legal or accounting requirements, resolve disputes, and enforce our agreements. Some records, such as payment, financing, charging, and audit records, may need to be retained after an account is no longer active.

9. Security
We use reasonable administrative, technical, and organizational measures to protect information. No system is completely secure, so users should protect their devices, PINs, and account access.

10. Your choices
You may update certain profile details in the app. You may also change your language, theme, notification preferences where supported by your device, and PIN. For help accessing, correcting, or deleting information, contact Cajin Solar using the details on the website or in the app.

11. Children
Cajin Solar services are intended for users who are old enough to enter into service arrangements or who use the service with appropriate permission. We do not knowingly collect information from children without appropriate consent.

12. Third-party links and services
The website or app may link to third-party services such as payment pages, maps, or communication tools. Their privacy practices are governed by their own policies.

13. Changes to this policy
We may update this Privacy Policy as our services change. The effective date shows when the current version applies. Material updates may also be communicated through the website, app, or other appropriate channels.

14. Contact us
For privacy questions or requests, contact Cajin Solar through the contact details provided on the Cajin Solar website or mobile app.